- Emergency Response
Thank you and your team (of cooks in the kitchen) for all of the hard work.
They all deserve commendation, but I want to pass on my especially complimentary observations concerning your project manager, Paul Cohn, who was my main contact person with HVCG throughout the work on the project.
Paul impressed me as extremely knowledgeable about the technical side of each building trade, but that is to be expected. More importantly, he demonstrated a firm grip on the scheduling and coordinating of the various subcontractors and was a strong advocate for your company on all of the technical and scope-of-work issues that arose during the course of the work. His persistence in hammering on subs to get them to the job when needed was also admirable.
Overall, Paul did an outstanding job in my opinion, and that’s high praise coming from a property owner who also happens to be a lawyer and one of the chefs working the broilers in the kitchen.
To all the folks at Advanced Disaster Recovery Inc. - Being in the service industry myself for 37 years I can say that Advanced Disaster Recovery Inc. was excellent from start to finish. Everyone was kind, responsive and knew their business. Angelo was terrific, as well as Valerie in the front office. The quality of repair work was top notch, as with the demolition workmen. I will and have recommended Advanced Disaster Recovery Inc. in a heartbeat.
In managing multiple properties you never know when the next emergency is going to happen. From fire sprinkler-line breaks to sewage back-ups, in our time of need we go to Advanced Disaster Recovery Inc.. We have used Advanced Disaster Recovery Inc. a number of times over the past few years and every time we were glad we did. They have always been fast to respond and the staff at Advanced Disaster Recovery Inc. is always knowledgeable and professional. We would recommend their services time and time again.
Thank you and your team for a seamless process.
Throughout the project the project manager from Advanced Disaster Recovery Inc. was in daily contact with us, as well as the supervisors of each of the subcontractors. Thanks to the overall Throughout the project the project manager from Advanced Disaster Recovery Inc. was in daily contact with us, as well as the supervisors of each of the subcontractors. Thanks to the overall management oversight the entire project and the quality of the prime contractor’s staff as well as the subcontractors, the work went smoothly over the 5 months of work required to restore the house to “like new” condition.
When we discovered the leak in our finished basement we were horrified. We assessed the damage and knew immediately it was no small endeavor. The carpet was soaked. The walls had mold and pipe was still leaking. We both solve problems for a living, but this catastrophe was overwhelming in the moment. We certainly had more questions than answers. It didn’t take long for us to realize we needed help from someone we can trust and someone that had experience.
Within minutes of our phone call Angelo took the lead. He assured us the problem would be taken care of and the first phone call was the only call we had to make. We gratefully stepped aside to allow the experts to take over. His team rushed to remediate the mold issue. Valerie kept us informed and expeditiously moved the project through the chain of events.
Should you have the great misfortune of having a problem like ours feel confident in calling Advanced Disaster Recovery Inc.. There is no better friend than experience.
Let me 1st start by saying I’m one of those guys who doesn’t buy anything unless I can see unbiased reviews or I’m one of those guys who won’t buy electronics on Ebay unless the seller has 100% feedback. I’m also one of those guys who doesn’t appreciate a sales pitch or usually doesn’t trust someone who goes out of their way to please me with a service. I must say, all that changed after my Advanced Disaster Recovery Inc. experience. I have a bit more faith in the “it’s all about the customer” business motto.
My smoke filled home from a neighbors fire left me wondering how was I going to recover from headaches and how would I get my home clean again. Matt from Advanced Disaster Recovery Inc. assured me that his service and his business would take care of me and my home. At a time when smoke damage can leave anyone open to vulnerability and pressure, Matt from Advanced Disaster Recovery Inc. assured me he could take control of my situation and make things easy for me… it almost sounded too good to be true, but when you hear honesty and hear good business, you hear truth.
Not only did I cancel any other businesses from my insurance authorized list, but I signed up with Advanced Disaster Recovery Inc. before even listening to anyone else. That goes to shows how well Matt explained and handled my situation and I can report here today, with enthusiasm, that less than 30 days later my home is smoke free and cleaner than before my incident. I am so impressed with the work performance and the use of chemical-free cleaners,that there are literally no ways to fully show my appreciation than to share my gratitude.
Saul and Carlos came into my home and explained their work, they poured through every personal belonging I own and I never once felt the need to be concerned about their work performance. They made me feel comfortable about their roles in my restoration. They literally cleaned any and everything and put things back the way they found it. I am truly grateful for the hard work they put forth and cannot stress enough that if I could do it all again, I would want no one else doing the job.
These guys were amazing and articulate and did exactly what Matt offered on day 1… from day 1. Angelo, Matt and Mike along with Saul and Carlos delivered a professional job worthy of extreme praise and all efforts for me to share. Thank you guys, and not only did they do such a great job, but as a gadget guy, I went and purchased the very same equipment they used to dust and clean with. It definitely was top notch and a green product. And as a special needs parent, I truly appreciate even more the idea of cleaning my home with chemical-free products! Thanks again Advanced Disaster Recovery Inc. for a professional outstanding job.
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